Terms & Conditions

VFR Connect is a lead-matching platform that connects customers seeking vinyl and LVT flooring repairs with independent, self-employed floorlayers and contractors (“Contractors”). VFR Connect is not the contractor carrying out any repair work, and is not a party to any agreement, contract, or transaction between a customer and a Contractor.

Any quote, price, scope of work, warranty, or guarantee is agreed directly between the customer and the Contractor. VFR Connect does not supervise, direct, or control the work performed.

Posting a job is free. You confirm that the information and photos you submit are accurate and that you are entitled to arrange repair work at the property.

Your contact details are hidden from contractors until a contractor pays to unlock the lead. You are under no obligation to accept any quote or engage any Contractor.

Contractor accounts are reviewed and approved manually. Contractors must be appropriately insured, competent to carry out the work they accept, and must comply with all applicable laws and regulations.

Contractors act as independent businesses. Nothing in these terms creates an employment, agency, partnership, or joint venture relationship with VFR Connect.

Contractors pay a flat fee of £15 per lead unlock, processed securely by Stripe. The fee grants access to the customer's contact details for that job only. It is not a commission, and it does not guarantee that the customer will respond, accept a quote, or award the work.

Unlock fees are non-refundable except where a lead is found to be materially inaccurate or fraudulent, at our discretion.

We carry out reasonable checks on contractor applications, but we do not warrant the quality, workmanship, qualifications, insurance status, or conduct of any Contractor. Listing on VFR Connect is not an endorsement or guarantee.

To the fullest extent permitted by law, VFR Connect is not liable for any loss, damage, defect, delay, injury, cost, or dispute arising from work carried out or quoted by a Contractor, or from any agreement between a customer and a Contractor. Claims relating to the work must be raised directly with the Contractor.

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud. Where liability cannot be excluded, our total liability to a contractor is limited to the unlock fees paid for the job in question.

The platform is provided on an “as available” basis. We do not guarantee uninterrupted access, a minimum volume of leads, or that any job will result in work.

You must not misuse the platform, submit false or duplicate jobs, scrape or resell lead data, or contact customers using details obtained other than through a paid unlock. We may suspend or remove any account that breaches these terms.

We process personal data in line with UK GDPR. Customer contact details are released only to a contractor who has paid to unlock that specific lead, and must be used only to quote for and carry out the requested repair.

We may update these terms from time to time; the version published on this page applies. For questions about these terms, contact us through the details on vinylflooringrepairs.co.uk.